Q: How much time does it take to evacuate the bladder?

A: It takes 10-30 minutes.

Q: How long can I wear it?

A: It can be worn for up to two days. After two days, it should be cleaned and re-applied.

Q: What are the benefits of a Ur24T TrueClr catheter?

A: It is noninvasive, non-adhesive, latex free, eliminates skin irritation, has a leakproof design, portable and reusable.

Q: Is it reusable?

A: Yes. You can reuse the same catheter for the same individual for 30 days in home use and 15 days hospital use.

Q: Can I wash the Ur24T TrueClr external catheter with soap and water?

A: Yes, you can wash with a mild soap and water or spray with the antibacterial spray provided.

Q: How do I care for my catheter?

A: After each use, gently wash with antibacterial spray or soap and place in an area away from sunlight to dry.

Q: Is the catheter painful?

A: Most patients report that they can barely feel the catheter when it is on

Q: My skin is sensitive. Can I get a rash from using this?

A: No skin irritation will occur. If a rash does occur, please contact your physician.

Q: Does this really eliminate infections?

A: It eliminates the risk of contracting infections or CAUTIs (catheter associated urinary tract infections).

Q: Are your catheters portable?

A: Yes, the catheter and its aspirator pump are portable.

Q: Do you have a pediatric version?

A: Yes, we have a Pediatric Male model (TrueClr IM) and Female model (TrueClr IF) for children 10kg and higher.

Q: Can I use this in a nursing home or long-term nursing facility?

A: Yes, our catheter can be used at home or in a hospital setting.

Q: Can I use this on an inverted penis?

A: Yes.

Q: How do I dispose of apparatus?

A: Dispose of all components as infectious waste.

Q: Can the users travel with the Ur24T TrueClr?

A: The Ur24T TrueClr external catheter can be brought onto a plane. The aspirators have a travel-friendly design that meets RTCA/ Do-160 Aircraft Standard for Environmental Conditions and Test Procedures for Airborne Equipment. It will not interfere with a plane’s navigation systems.

Q: What conditions can the Ur24T TrueClr catheter be used on?

A: The Ur24T TrueClr external catheter can be used for urinary retention and incontinence.

Q: How high can I turn the pump up to?

A: The portable pumps can be turned up to the highest setting. Hospital aspirators should not exceed 130 mmHg.

Q: Does it make a lot of noise?

A: The noise is lower than a human voice and is only 55 decibels.

What does 55 dB sound like?  

“When it comes to sound, 55 dB is generally considered to be a moderate volume. It’s not too loud and it’s not too quiet. 55 dB is the equivalent of a normal conversation or the sound of a dishwasher running or most home oxygen concentrators.”

Q: How long is the electrical cord for the aspirator?

A: The cord length differs for each aspirator, but they are a minimum of 6ft.

Q: Is there a battery option? How much time will the battery hold?

A: Yes. The battery holds up to a 17-hours of charge on the Vacu-Aide Quiet Suction Unit.

Q: How long does it take for the battery to charge?

A: Please refer to the manual for your specific aspirator.

Q: If I have an infection will the pump open my wound/ infection?

A: No. If they have internal stitches, it is not strong enough to open it up.

Q: How much urine does the collection canister hold?

A: The standard canister holds up to 1200cc, a larger canister can be used if needed.

Q: How do I wash the canister?

A: The canister should be washed with water and soap. Then, soak for 60 minutes in a vinegar and water solution. Solution is 1 part vinegar to 3 parts waters. Please refer to the aspirator manual for specific instructions.

Q: Can I use it on my own or do I have to have a nurse?

A: The TrueClr can be self-applied or applied with the help of a nurse/caregiver.

Q: Is the pump heavy?

A: The Vacu-Aide QSU weighs approximately 7lbs, while the Gomco 405 aspirator weighs 14.5lbs.

Q: Is this Medicare covered?

A: Yes. Both the catheters and the Ur24T aspirators are Medicare Part B DME reimbursable.